Celebration in Customer Service
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04 April 2011

Celebration in Customer Service
 Kaye Celebrates 1 Year with Smokingpipes.com!

Last week, I experienced the privilege of counting pipes for our quarterly inventory. Yes, Adam took the day off while we newer recruits did busy work. But I felt very excited to have been selected to assist in counting pipes. Looking at our pipes each day on-line is one thing, but handling a pipe … holding it in your hands to appreciate the beauty is something else altogether. I am quite often still in awe.

Every day here is a celebration. But this week is special for me because it’s my 1 year anniversary with our company. After 18 months of being unemployed, I was hired to work here in customer service. Although I had years of experience in customer service, I had little-to-no knowledge of pipes, tobacco and smoking accessories. Being a cigarette smoker, I was intrigued by what I saw here. But I had no idea that this would turn into a really fantastic job! Yes, I’m extremely happy to be here!

Over the past year, I have learned many things. I’ve read a few books, attended training classes, sniffed tobacco, rubbed out tobacco, watched others demonstrate the art of smoking tobacco in a pipe and smoked a pipe myself, a few times. Okay, the first time I ate the smoke and felt it in my stomach for about 18 hours. But I am learning. Last week, Ted gave a few of us our very own starter-pipe. And in our Smoking 101 class we packed our bowls, watched Ted demonstrate lighting his pipe and then we all lit up! We tried a straight Virginia tobacco. I was so excited - I was shaking in my boots. Okay, maybe dancing in my boots. After all that I have learned, I now feel ready to try smoking different tobaccos to experience the pleasure of pipe smoking. Wish me well!

In closing I’d like to thank my colleagues for all the training and inspiration they have shared with me. Mark celebrated 2 years with our company in January and Leila is moving beyond 90 days next week. I am surrounded by dedicated people doing a terrific job to provide quality products and service to our customers. We each have our strengths and weaknesses, but we all reach out to go above and beyond in what we do. And our team efforts help us to reach our goal. I’d also like to thank our customers for your continued history with our company. Without you, we would not be here. Thanks for sharing your comments, ideas and knowledge with us. And we look forward to serving your future needs and wishes.

Happy smoking everyone!









Posted by kaye at 10:00 AM | Link | 2 comments

Re: Celebration in Customer Service
Nice post!!

--churchwarden pipes

Posted by churchwarden pipes on April 6, 2011 at 2:26 PM


Re: Celebration in Customer Service
Keep learning new things! I have been enjoying and learning new things about pipes and tobacco--now for 33 years, and I'm STILL learning. The most wonderful thing about smoking pipes is the people you meet and share with!
--Eric Whitaker

Posted by Eric Whitaker on May 21, 2011 at 3:47 PM



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