Why We Were Wracked
<< July, 2014 >>
Search Blog

100+1 Uses (1) RSS
Adam Davidson (10) RSS
admissions (1) RSS
Advertising (2) RSS
Alex Florov (5) RSS
Ardor (4) RSS
Art and Pipes (4) RSS
Ashton (1) RSS
Ashton (3) RSS
Behind-the-Scenes (11) RSS
blog (9) RSS
blog (40) RSS
bloopers (2) RSS
books (2) RSS
Brad Pohlmann (2) RSS
Brad Pohlmann (2) RSS
briar (8) RSS
Brick House Cigars (1) RSS
Brigham (2) RSS
Broken Pipe (2) RSS
Bruce Weaver (2) RSS
Capstan (6) RSS
Carlos Torano (1) RSS
Castello (6) RSS
Chacom (4) RSS
cigars (20) RSS
Claudio Albieri (1) RSS
Claudio Cavicchi (3) RSS
comic strips (2) RSS
Cornell & Diehl (10) RSS
Customer Service (6) RSS
Dunhill (12) RSS
Ernie Markle (1) RSS
Ernie Markle (2) RSS
Escudo (1) RSS
Esoterica (2) RSS
estate pipes (17) RSS
events (2) RSS
Famous Pipe Smokers (11) RSS
Fitness (1) RSS
Flor de Gonzalez (1) RSS
Food (12) RSS
Gabriele (1) RSS
Gamboni (2) RSS
Gawith Hoggarth & Co (1) RSS
gift cards (1) RSS
Giveaways (6) RSS
G. L. Pease (10) RSS
grain (1) RSS
Gran Habano (1) RSS
Grant Batson (1) RSS
Grechukhin (2) RSS
hemp wick (1) RSS
Hermit Tobacco (1) RSS
Hiroyuki Tokutomi (9) RSS
history (4) RSS
Humor (23) RSS
Ikebana (1) RSS
Il Duca (1) RSS
Interview (2) RSS
Italy (3) RSS
J.Alan (1) RSS
J. Alan (11) RSS
Japan (1) RSS
Jess Chonowitsch (1) RSS
J&J (3) RSS
Johs (2) RSS
Kaywoodie (1) RSS
Kei-ichi Gotoh (2) RSS
Kristoff (1) RSS
La Gloria Cubana (1) RSS
Lars Ivarsson (3) RSS
Lasse Skovgaard (4) RSS
Leo (1) RSS
Letter (1) RSS
lighters (1) RSS
Low Country Pipe and Cigar (3) RSS
Luciano (3) RSS
Mac Baren (17) RSS
Maigurs Knets (2) RSS
McClelland (6) RSS
Michael Lindner (2) RSS
Michael Parks (1) RSS
Michail Kyriazanos (1) RSS
Michal Novak (2) RSS
Mystery Tobacco (2) RSS
Nanna Ivarsson (2) RSS
nasal snuff (1) RSS
Nathan Armentrout (1) RSS
Neerup (1) RSS
Newminster (1) RSS
newsletter (266) RSS
Oliva (1) RSS
Orlik (5) RSS
Padron (1) RSS
People (22) RSS
Pesaro (1) RSS
Pete Prevost (1) RSS
Peter Heding (2) RSS
Peter Heeschen (2) RSS
Peterson (7) RSS
Peter Stokkebye (3) RSS
photography (18) RSS
pipe accessories (3) RSS
pipe basics (4) RSS
Pipe Clubs (2) RSS
Pipe Fiesta (1) RSS
pipe making (6) RSS
pipe making (55) RSS
pipes (44) RSS
pipes (8) RSS
Pipe Shows (23) RSS
Pipes in Film (4) RSS
pipe tobacco (81) RSS
poster (1) RSS
Press (7) RSS
Rad Davis (1) RSS
Radice (6) RSS
Ray Kurusu (1) RSS
Reiner (1) RSS
Reviews (4) RSS
Rocky Patel (1) RSS
Rocky Patel (2) RSS
Sales (3) RSS
Samuel Gawith (1) RSS
Samuel Gawith (2) RSS
Savinelli (3) RSS
scott thile (2) RSS
Sebastien Beo (4) RSS
Ser Jacopo (3) RSS
Simeon Turner (1) RSS
Sixten Ivarsson (2) RSS
Smio Satou (3) RSS
smokingpipes.com (74) RSS
SPC Merchandise (1) RSS
SPC University (2) RSS
Stanwell (4) RSS
Storient (1) RSS
Summary (6) RSS
Takeo Arita (2) RSS
Tatuaje (2) RSS
technology (5) RSS
Thanksgiving (1) RSS
Three Nuns (4) RSS
tobacco (7) RSS
tobacco aging (1) RSS
tobacco blending (5) RSS
tobacco review (5) RSS
Tom Eltang (5) RSS
Tonni Nielsen (1) RSS
Torano (1) RSS
travel (70) RSS
Tsuge (3) RSS
Vauen (1) RSS
video (57) RSS
video (5) RSS
Viktor Yashtylov (1) RSS
virginia (1) RSS
YouTues (4) RSS
Photo Albums
florov (1)

08 June 2011

Why We Were Wracked

As you likely know our site was down for a few hours yesterday. OK, it was a few hours more than a few hours, but who is counting, really? Well, us, for one - and our loyal customers, for another.

What went wrong? If I were William Shatner (or John Lithgow, if you prefer) I would tell you that gremlins climbed into our server and wreaked havoc with the digital guts that hold the site together. If I were Fab Morvan or Rob Pilatus (of Milli Vanilli) we could blame it on the rain. But those are stupid explanations.

The real truth regarding how our website was suddenly updated with ten units of every item we’ve ever sold in the history of our company (possibly a slight exaggeration, but we will never know) is this…

‘I dunno.’

And that’s right from the mouth of our extremely talented IT guy, Tommy Ready.  Yeah, that’s right folks; we don’t know what the hell happened. All we know for certain is that it’s not our fault. Honest! Nobody but Sykes, who’s on vacation right now and out of the country, would dare to tangle up the backside of the website in such a way as it evidently tangled itself.

Our best guess is that one of the hundreds of queries that run behind the scenes of our site somehow went awry and changed the count of every item we’ve had in stock.  One of the many joys of working with complex technology is the way in which it sometimes seems to take on a personality, and intelligence all its own - at least to those of us who don't understand it. And, granted, that intelligence does tend to come off as a malevolent one... particularly to those of us who don't understand it. Fortunately, Tommy, who understands well the intricacies of technology, won't rest until every server log file has been scanned for clues as to what might have happened. Whether this results in him gently asking the system to tell him about its mother, or he gives it what Eric has referred to as ‘brisk wall-to-wall therapy’, we have full faith that Tommy will ensure that it behaves in a more socially acceptable manner in the future.

So we took the site down and set to work putting all the pieces back together again. It wasn’t fun for us and we know it wasn’t fun for you. In fact, it was kind of embarrassing.

We’re good now, though. The site’s back up and we’re monitoring our inventory very carefully. If you have any questions or concerns about an order you might have placed with us while we were down, please give us a call.

We’d like to apologize for any inconvenience that we may have caused anybody during this hiccup. And thanks for your continued patience throughout. You guys are the best.

Posted by ted at 3:00 PM | Link | 1 comment

Re: Why We Were Wracked
Kudos to you! I hadn't tuhohgt of that!

Posted by Jane on November 29, 2011 at 9:32 AM

Name:   Required
Email:   Required your email address will not be publicly displayed.

Want to receive notifications when new comments are added? Login/Register for an account.

Anti-spam key

Type in the text that you see in the above image:

Your comment:

Sorry, no HTML allowed!

Subscription Options

You are not logged in, so your subscription status for this entry is unknown. You can login or register here.



New Pipes

Fresh Items



Click to verify BBB accreditation and to see a BBB report for Smokingpipes.com.

View in English View in Japanese