It is our policy to handle only the very best quality in all merchandise. However, If you are not completely satisfied, you may return any merchandise for refund. See below for necessary steps to be taken to insure your refund.

• General Returns/Refunds: Except for the below extenuating circumstances, we provide a 14 day, no questions asked return policy. Simply email us to arrange a return/refund.


• Pipe Returns/Refunds: Pipes may be returned for any reason up to the 14 day period, provided you don't smoke it. Pipes are warrantied, by us, for one year to be free of defects. If you experience a 'burn-out' during this time period, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc.


• Tobacco Returns/Refunds: We will only accept refunds on tobacco if the tobacco you receive is not the tobacco you have ordered, in which case only unopened containers will be accepted for return and refund within 14 days, or if there is a physical problem with the tobacco itself, such as mold. In instances such as mold, please email us to arrange a return. We will give you a refund, or an exchange, at your discretion.


• Freight Damage: If damage happens to your items in shipping to you please refuse your order, indicate "damaged" on delivery receipt and call us immediately so we can start working on replacing your order. We will take all steps necessary to insure that you have your replacement product as soon as possible.