Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the www.smokingpipes.com website. We collect information in three primary ways: through the process of fulfilling an order (Order Fulfillment), during the account creation process (Account Creation), and through the normal use of Smokingpipes.com (Website Usage).
When a customer places an order with Smokingpipes we will collect the following information:
- Email Address
- Phone Number
- Credit / Debit Card Information
- Browser & Operating System
- IP Address
This information is used solely for the purpose of completing an order. When a customer places an order we will utilize a 3rd party to process credit cards and to monitor for fraud. This information is used only for a single transaction and is not shared or used for any other purpose.
When a customer opts in during the checkout process, their email address may be used to receive further marketing communications from Smokingpipes. A customer's email address will never be shared with a third party for any reason.
When a customer creates an account with Smokingpipes we will collect the following information:
- Email Address
- User ID
In addition to this information, a customer may provide Smokingpipes with additional information as part of their user account. This information is not required to maintain a user account and will be used only for the purposes of maintaining a user account on Smokingpipes.com. The information collected may include:
- Screen Name (Optional)
- Age (Optional)
- Address (Optional)
- Credit / Debit Card Information (Optional)
- Phone Number (Optional)
- Profile Photo (Optional)
- About Me / Bio (Optional)
This information is used in the creation of a public profile and for the purpose of maintaining a user account. None of the information collected will be shared with a third party and will be used for the sole purpose of utilizing Smokingpipes.com. An email address will be used for marketing communications and can be used for authentication purposes by the user when signing in to Smokingpipes.com.
Smokingpipes uses a combination of internal reporting tools and external reporting tools to monitor and measure website performance. As part of these tools, the following information will be collected:
- IP Address
- Browser & Operating System
This data is used by Smokingpipes to monitor site performance and to measure the results of our marketing efforts. Smokingpipes uses Google Analytics as our web analytics program. You can find out more information on Google Analytics and how the data is used here.
What Is A Cookie?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the Internet, whenever you visit a website. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, the site name, and some digits and numbers. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies.
Cookies may be set by the website you are visiting ("first party cookies") or they may be set by other websites who run content on the page you are viewing ("third party cookies").
We don't sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).
Opt Out Link: https://tools.google.com/dlpage/gaoptout/
How We Use Your Information
We use the information you provide about yourself when placing an order only to complete that order and to improve your shopping experience. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is used only for that purpose, and it is disclosed only to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website.
Finally, we never use or share the personally identifiable information provided to us online, and we will never divulge personally identifying information without a court order.
Email Communication & Regular Product Updates
When you register for an account on Smokingpipes.com, you will receive regular updates about new products being added to our website as part of our service through the email address you provide upon account creation. Smokingpipes uses MailChimp to send these regular communications. As part of our use of MailChimp, we will provide them with your email address and name. This information is used only for the purposes of email communication between the account holder (you) and Smokingpipes. This information is not shared with a third party or used for any purposes other than for you to receive our regular communications. For more information on MailChimp, please visit this link.
Our Use of Live Chat
As part of our commitment to offering the best customer experience possible, Smokingpipes offers a Live Chat option to communicate with our Customer Service department. Live Chat is not required in order to communicate with Smokingpipes. When initiating a Live Chat session, a user will provide us with a name and email address. This information is used only for the purpose of referencing account details and providing a method of identifying the person making the request. This information is not shared with a third party and is used only for the purpose of our Customer Service department communicating with you.
Smokingpipes uses Live Chat as our service provider. For more information on Live Chat, please visit them here.
Data Security & Storage
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Use of Third Parties
Smokingpipes currently uses third party sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party sub-processor, Smokingpipes performs due diligence to evaluate their privacy, security, and confidentiality practices, and executes an agreement implementing its applicable obligations.
The list of third parties used is:
|Provider Name||Provider Type||Provider Location|
|Rackspace Inc.||Infrastructure Provider||United States|
|Google Inc.||Cloud Based Service Provider||United States|
|MailChimp Inc.||Cloud Based Email Service Provider||United States|
|SendGrid Inc.||Cloud Based Email Notification Service||United States|
|Live Chat Inc.||Cloud Based Chat Service||United States|
Our Commitment To Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we know are under 18, and no part of our website is structured to attract anyone under 18.
How You Can Access Or Correct Your Information
You can access all of your personally identifiable information that we collect online and maintain by logging in with the username and password you chose during account creation. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to information, as well as to seek to update, delete or correct this Information. You can do this by contacting Customer Service for additional access and assistance.
To the extent that Smokingpipes's processing of your personal data is subject to the General Data Protection Regulation, Smokingpipes relies on its legitimate interests, described above, to process your data. Smokingpipes may also process other information that constitutes your personal data for direct marketing purposes, and you have a right to object to Smokingpipes's use of your personal data for this purpose at any time.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact our Customer Service department by email at [email protected]; by phone at +1 (888) 366-0345; or by Live Chat, accessed via "Contact Us" at the top of our website's homepage.