Q: How is international shipping now calculated?
A: We pull our actual rates from USPS and UPS for our international shipping rates. These rates are sometimes less than the published rates because we receive discounts from the shipping companies on account of our volume.Q: Are shipping options other than USPS and UPS available?
A: Yes, sort of. We offer rates from UPS and USPS, but if you have other requirements, we may be able to accomodate you. Please contact us for details and cost. In the past, we've shipped with other couriers and for a handful of very heavy shipments, we've shipped by air freight.Q: Are there any restrictions on what you can ship me in my country?
A: We can ship pipes and pipe and cigar accessories to all countries.
We can ship tobacco products (pipe tobacco, cigars, snuff) to all countries except the following:
- Netherlands Antilles
- New Caledonia
- Republic of San Marino
- Sri Lanka
- Wallis and Futuna Islands
Q: Can you mark the shipment something other than tobacco for customs purposes, or mark the value at less than it is?
A: No, we will not falsify customs declarations under any circumstances or in any way whatsoever. This constitutes a felony offense under United States law, punishable by up to five years in jail and a $10,000 fine (plus forfeiture of our business license and tobacco license in the state of South Carolina). We will not do it.