Status Update 9:30pm, Monday, October 10th: By 4pm today, we were fully operational. UPS picked up a few hundred packages this evening. USPS first post-storm pickup will be tomorrow afternoon. Shipping will be totally caught up as of tomorrow afternoon. Customer service resumed in the office at 3:30pm, and other departments will be up and running as of 9am tomorrow morning. Thank you again for your patience as we recovered from the storm.
Status Update 2:00pm, Monday, October 10th: Fortunately, the utility company has fully restored power to our main facility ahead of schedule. While this is a great first step, there are still many obstacles (some of them literally on the roads) ahead of us. We are catching up though. Our customer service team will continue working from our backup locations for the remainder of today, and we will try to get back into the office as soon as possible — maybe even as early as this afternoon. We still expect USPS and UPS to resume service on Tuesday as well, depending on road conditions. We will continue to update this page over the next few days, but we are very close to being fully operational. We appreciate your patience and support.
As of 4:45pm, Sunday, October 9th. Additional updates will be added as they become available.
Yesterday, Hurricane Matthew made landfall in Horry County, South Carolina, where Smokingpipes.com's facilities are principally located. The storm did not do any damage to property, systems or inventory, but, like most of the area, we are presently without electricity at both of our buildings. According to the utility company, power will be restored sometime between now and Tuesday, but they could not tell us exactly when. Obviously, we're hoping for power sooner rather than later.
So, here's what will happen over the next few days:
We really appreciate your patience with us as we get everything back on the rails. There's nothing seriously wrong, but it will just take us some time to dig ourselves out (literally in Shane's case, given the trees across his driveway) and we're looking at a couple of days delay for delivering packages to you. Thanks so much for your continued patience and support.