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Got any pipes you just don't smoke anymore? Well they're not doing you any good just sitting in your pipe rack collecting dust. Why not trade them in for something more attuned to your current tastes? We offer a great estate trade-in policy that many of you might not know about. Here's a quick look at what that process looks like.
1) Send us pipes you don't want anymore
Just round up the pipes you don't smoke anymore and send them over to us at 550 Hwy 9 East, Longs, SC 29568 via your carrier of choice. To make the process as seamless as possible, please fill out this questionnaire and place it inside your package with your pipes. If you have any concerns or notes about the pipes to be valued, you can include this information on the form. That's all you have to do. We'll take care of the rest.
2) We'll evaluate them and send you our offer
Once they arrive at our headquarters, we carefully unpack, inspect, and research each and every pipe you send us. Using this extensive market research and our own years of experience, we'll compile all this data and come up with the most accurate value estimate for each pipe we receive. We'll then send you an email or give you a call with a detailed offer for each pipe you've sent us. And we'll go from there.
3) If you accept, we'll offer you either store credit or cash.
If you're not satisfied with our estimate, that's no problem. If you live in the U.S., we can ship your pipes back to you free of charge. And if you choose to accept our offer, you have a couple of options as well: we can give you store credit or send you a check in the mail. Most people choose the former option, as we offer a higher trade-in value for store credit. That being said, if you just want the cash, we'll be more than happy to send you a check in the mail if you choose this option.
4) Use your store credit to buy that pipe you've had your eye on.
If you received store credit for a batch of trade-in estates, we'll simply apply that credit to your house account. You can use this credit on ANYTHING offered on the site — from pipes, to tobacco, to accessories and much more. This even applies to discounted or promotional items as well, meaning you'll get more bang for your buck! Had your eye on a special piece? Trade in some of the pipes you don't smoke any more, and finally pick it up!
Yep, it's actually that easy. Now that you know how it works, it might be time to do a bit of spring cleaning. Of course, if you have any questions about our trade-in policy or estates in general, feel free to leave a comment below, shoot us an email ([email protected]), or give us a call (888-366-0345). As for me, well I just traded in a batch of my own seldom-smoked briars, so I'm off to grab the Dunhill Group 1 I've had my eye on for a while now.
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Comments
I'm sending to you a bunch of used pipes. I will use the store credit option.
@BILL MORGAN Can't wait to see them Bill, just be sure to put your name and address in there for us ;)
hi, I wonder if you might be able to provide me with a timeframe for an estimate on the pipes I sent over this week. I am not, I assure you, impatient I just saw, however, a Castello that I want to put any credit toward.
Thanks,
Bill
Hi guys! Quick note here, sent a box of estate pipes about two weeks ago and wondering on the status. Probably will use the house credit option.
Thanks,
Randall Arnett
@Randall Arnett Agh! I even saw your name on a tray of estates today, but can't remember where they were in the queue. Customer Service are in tomorrow, I'll shoot them an email and ask if they could give you a status update.
Just curious how long the trade in process takes. Thanks
@Stephen Levins Generally 3-4 weeks, hopefully less, but it really depends on the backlog we have at the time.
Thanks Mr Adam for the response!
Does store credit only work with pipes? I have a couple of nice pipe racks (one's a Sherlock Holmes in etched glass).
@Jack G That's correct Jack, we only accept pipes for trade.
I'm going to be sending you some pipes for store credit. If I have my eye on a particular pipe I would like to get, is there a reservation policy? I'm worried that the pipe I have my eye on will be gone by the time my pipes are adjudicated for their trade-in value.
@Eric Stendal Give customer service a call, they can definitely help you there.
Hi- I will be sending in about 10 pipes and am looking for store credit. Although they are all good quality pipes, they have not been sanitized. Is this okay or will I need to have them all cleaned really well before mailing them?
@Jon We clean and sanitise all pipes regardless, so it's unnecessary, but thanks for being considerate :D
Just read about the new trade category. Does this mean you will accept a pipe that falls in this category (eg. broken tenon ) for trade assuming the pipe has merit? In my case, the estimated amount would be applied to a house account.
Hey @Jack G, I might be interested in that Sherlock Holmes etched glass pipe rack, if you're selling it.
Sorry @Jim; I sold it last year.
@Jack G: Oh, well, my loss then. Hope you got a good price for it.
@Mark Stern Not as a rule, no. These have been pipes that were thought to be in good condition, but restoration turned up unknown flaws. That being said, if it is an otherwise exceptional piece, we could be amenable.
I have about 7 estate pipes I would like to send in for store credit. I clicked the link to fill out the "questionnaire" is the questionnaire just general questions, like my name, phone # yada yada yada? I didn't miss anything did I? and there are 3 identical forms. is the idea one form per pipe? or can all of the pipes be mailed in one box with one form
thanks for your service, I think it's great that you guys do this
Christian Bell
@Christian Bell No, you didn't miss anything. It's just so we know who you are. And one form is fine, we just put three on there in case it's a larger amount of pipes in more than one box.
I have a "Century Set" pipe that comes in a somewhat cardboard fancy box with a clasp with red velvet on the bottom and satin? In the top of the box that has a sign that says CENTURY SET Price $10.- The pipe has a mouthpiece also but I noticed a few cracks on the bowl of the pipe. I don't want to even send in if its not worth anything? Could someone let me know before I even bother? Thanks!
I have a set (w/rack) of Peterson's Sherlock Holmes classic collection and a set (w/rack) of Peterson's The Return of Sherlock Holmes collection. Are these of interest to y'all as estates? All are lightly smoked, haven't smoked them all year and need to trim my collection down some.
@Howard Lowry Thank you for reaching out to us! That definitely sounds like something we'd be interested in. Feel free to send them in to the address above with your contact information and we will send over a full evaluation.
Sent you fine folks 4 pipes that were just sitting on my pipe rack. Once you guys review I need to buy another new pipe !!!!
I sent you 66 estates from my collection 10/3/2022. When you're finished with appraisal, I think I'm going to take half in store credit. I already have 2 pipes in my box against the appraisal.
I have around 300 brand new pipes. Is it ok to send them all in one box? Most are France, England, Spain.
@Dan: Absolutely. You can send us a batch as large or as small as you wish! Should you require any further details on our estate process, please feel free to read here: www.smokingpipes.com/information/policy/ -Samuel
Do you know of any good pipe sources like you guys who are in California or on the west coast? I am in SoCal and would really like to walk into a place because I buy lots of estate pipes. I am really trying to get better educated on the values of them other than what I find on eBay.
Hi. I live in South Africa so I would have to courrier the radice pipe I am thinking of selling. However as that costs quite a lot to do, is there anyway I could email you a photo to get some idea of the store value I might recieve. Basically to asses if it is worth spending the money in sending the pipe in to you. Thank you in advance for any advice. Ryan
Had heart surgery last year. My beloved pipes must go. Too good to throw away. Maybe you can help?BOB