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Update for 11:00am, Friday September 21st: We are expecting both the Post Office and UPS to pick up this afternoon.
Update for 9:45am, Friday, September 21st: We were once again able to reach the building this morning and are working at a mostly normal capacity. We are currently in the process of confirming the status of the Post Office and UPS for this afternoon.
Update for 6:15pm, Thursday, September 20th: Shipping operated normally today and both UPS and USPS were able to pick up. We expect the same to be true tomorrow. Phone service is back to normal also. Thanks for hanging in there with us!
The area rivers are still projected to rise into the weekend, so we may still see a minor service interruption on Saturday and possibly Monday as flood waters prevent us from reaching the building. We are now fairly certain that the water will not reach the facility.
Update for 2:00pm, Thursday, September 20th: Currently, we cannot receive incoming calls from our normal Customer Service line. Instead, please call us at (843) 281-9304 to speak to our experts. We are expecting both the Post Office and UPS to pick up a shipment this afternoon.
Update for 10:30am, Thursday, September 20th: We were able to access the building this morning and are continuing to operate mostly normally. We are expecting the Post Office to pick up a shipment this afternoon and we are currently in the process of confirming the status of UPS.
Update for 4:30pm, Wednesday, September 19th: Fortunately, one road to the area remained open northbound from the facility and we were able to ship all packages today. Our plan is to continue service from the facility tomorrow, assuming we can still get there.
As of 10:30 EST, Wednesday, September 19th, the facility is again closed for normal business as flood waters from the Waccamaw River and Buck's Creek rise around us. Fortunately, the building is on higher ground, but will become inaccessible as the one remaining area road closes.
We expect to be able to reopen the building with limited service over the weekend and resume shipping on Monday, September 24th, or Tuesday, September 25th. Fortunately, we were able to ship the overwhelming majority of the packages that accumulated from the first closure over the past couple of days.
As of this writing, a small crew of Laudisi staff is at the building making last minute preparations for the anticipated flooding. Again, we do not anticipate flooding in the building, but we are preparing for that remote eventuality. I will post updates to this blog post as the situation evolves.
Again, I thank you for your patience and concern. It's trite to say you have the best customers in the world, but we really do. Thank you.
Tagged in: At Smokingpipes Behind-The-Scenes Customers Low Country Pipe and Cigar Shipping
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Comments
Arizona is praying for all of our fellow American citizens in North Carolina. We ask God's speed to make your recovery swift with minimum discomfort to all.
God bless.
From Spain,
Our thoughts are with the people and beloved pets of North Carolina.
Keep you safe.
All my love.
hope all is well I went through hurricane Katrina in MS so I know the problem you people are my favorite's stay safe dave
stay safe first. god bless
The most important thing is that all of you are ok. Everything else can wait.
I want you to know that I am very sorry for the hurricane
I want you to know that I am very sorry for the hurricane
Wishing everyone is well.
All the in good time. Most important is that all are safe with friends and/or family. We will be here when you return.
Thanks for the update! I've been worried about all of you at Smokingpipes and Laudisi. Great to hear everyone is doing OK. My prayers are with all of you as you work to get your lives back in order, and especially with all those that did not fare as well..
What a terrible storm! Take great care, and hang in there!
Glad to hear you guys are in good shape ! Be safe and thnx for your effoets
God bless all of you down there.
Hope Cornell & Diehl is staying as dry as you. (It's my favorite brand.) But here's wishing you the best. Hang in there!
Y'all stay safe and thank you for getting my package out today.
Doc
You guys might have experienced a hurricane, but that didn’t slow your excellent service. Great job to everyone at Smokingpipes!
Its not getting knocked down that counts, its the courage shown getting back up that counts! You folks demonstrate that courageous determination & I’m proud to be one of your customers.
Katrina Survivor
South Louisiana
Thanks for the update. You guys and girls be careful. Really appreciate your dedication. We will be patiently waiting for the all clear and your safe return to full speed ahead! God bless!
from buenos aires, argentina we follow the florence. and pray for you, your families and neighbors. big hug.
Don't worry us, Your First is to get back to normal. We all will pray God to take care of you.
Prayers for all from Western KY. Just glad y'all are ok. We will be here as customers when everything gets back to normal.
Hope everyone was safe.
Prayers and good wishes for all those affected and lost. God bless America.
Prayers and good wishes for all those affected and lost. God bless America.
Hoping all of y'all are doing well. I've been through a hurricane and a couple tropical storms. I'm hoping too that everyone and everything get back to normal. Take care and do well.
Glad to hear you guys survived Florence OK. We, here on Amelia Island, went through Mathew in 2016 and Irma last year so I know what you went through. I have to tell you what a great job you do and how much I enjoy doing business with you. Keep up the good work!
Praying for all of your families, neighbors and friends. I live in South East TN so I can relate to how some of your daily routines have been altered due to the massive flooding. I know the courage and faith that ya'll have will get you back to normal in time, but I know it has changed some lives forever. God Bless the Carolina's.
Thanks for the updates, and best of luck to everyone at Smoking Pipes.
Be safe down there,and thanks for the updates!! I have more questions later!!
So glad to know what the situation was there at Smoking Pipes. I knew the facility was close to the beach & hoped the property & contents would be sustained. GEAT NEWS!
Bravo! Glad to hear you made it with everyone safe. We took a light hit last year. It's scary and a lot of work.
Bravo! Glad to hear you made it with everyone safe. We took a light hit last year. It's scary and a lot of work.
Hello to everybody at SPC!
I am much relieved to learn that you all have survived Hurricane Florence and that your company has been courageously battling it through this catastrophic flood. I have been concerned about your folks'
safety and your company since the earliest warnings of this monstrous storm hitting the Carolinas. My best wishes for your safety and continuing recovery.
Tom Johnson
Rockford, Illinois
From all of us at TAPS, in N.C., to all of you at our favorite pipe & tobacco source. Stay well. This too shall pass and don't worry about delays in shipments etc.. These can wait. We have tasted Florence too! Your safety and your families comes first.
Best always,
Your friends from TAPS,
Raleigh N.C.